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ISO 10002:2018 Customer Satisfaction Certification
ISO 10002:2018 is an international standard that establishes an effective and systematic framework for managing customer satisfaction, handling complaints, and improving customer satisfaction. It aims to provide a transparent system for receiving and handling complaints in a professional and efficient manner. It helps organizations build trust and enhance loyalty by responding quickly to feedback. It also supports service quality improvement through continuous assessment and analysis of complaints.
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Last updated: 07 May 2026 - 03:06 PM KSA